A post is stuck in processing
What “Processing”, “Uploading” and “Platform is processing” mean, and when to step in.
Updated
How long is normal
- In line: waiting for its slot or for earlier posts to finish. Check the scheduled time on the post.
- Processing: Loopcast is downloading and rendering. Short videos take a few minutes; long videos with templates and captions can take much longer.
- Uploading: sending the file. Depends on file size.
- Platform is processing: the destination has the file and is preparing it. Instagram and YouTube in particular can take a while. We keep checking for up to a day.
What to do
- Open the post and look at the timeline to see the last step that finished.
- If the source needs an original file, the post waits for it. See Sources that don't share the video file.
- If the post has been on Platform is processing for more than a day, check the destination app: it may already be live, or the platform may have rejected it without telling us.
- If nothing has changed for several hours at any other step, contact support from the help button in the app and include the post's link.