Reconnect an account
Why connections stop working, and how to restore one without rebuilding your workflows.
Updated
Why it happens
- You changed your password or turned on extra security on the platform.
- The platform asks apps to renew access every so often.
- Someone removed Loopcast from the account's connected apps.
- You lost admin rights to the Page or channel.
Reconnect
- A banner at the top of the app lists connections that need attention. You can also find them in Connections, marked Needs reconnecting.
- Choose Reconnect and sign in with the same account as before.
- Your workflows pick up where they left off. Posts that failed while the connection was down can be retried from each post.
Heads up: Signing in with a different account creates a separate connection instead of fixing the old one. If the sign-in window logs you straight in, log out of that platform in your browser first.